Your purchase does not guarantee an immediate reservation. We will confirm your booking via email within one to two business days. Our cancellation fee policy will apply once your reservation is submitted. If, for any reason, we are unable to confirm your booking, we will fully refund your payment without any additional charges. We recommend that you review our cancellation policy and consider purchasing travel insurance.
Amendment Policy
- Amendments to itineraries cannot be made after the tour has started.
- Changes to the itinerary prior to departure may result in adjusted pricing.
- Any requests for amendments must be submitted via email to info@kaydeetoursandtravel.com.
Refund Policy
What Can Be Refunded:
- In rare cases where a tour requires a minimum number of participants to operate, a full refund will be offered if the minimum is not met. Alternatively, you may choose a substitute tour product. Please note, the substitute may incur additional costs if it is more expensive than the original booking.
- Any refunds due to extenuating circumstances will be assessed on a case-by-case basis.
What Cannot Be Refunded:
- Once hotel and tour schedules are confirmed, failure to appear on the day of departure will result in no refund.
- No refunds will be given for unused portions of the tour, regardless of circumstances after departure.
- Airfare included in tour packages is non-refundable and non-changeable.
- Hotel extensions and confirmed bookings for certain items (e.g., admission tickets, city passes) are non-refundable once confirmed.
Cancellation Policy
The cancellation policies below apply unless otherwise stated under “Special Notes” in the tour details. Be sure to review specific cancellation terms before booking:
| Cancellation Made Within | Refund Policy |
|---|---|
| 0 – 10 days prior to departure | Any amount paid is non-refundable |
| 10 days – 1 year prior to departure | A credit note equal to the amount paid, valid for one year, with no cancellation fees |
| More than 1 year before departure | Full refund minus 3.5% transaction fee |
- The day you notify us of the cancellation and the departure date are not counted. For example, if your tour departs on April 4th and you submit a cancellation request on April 1st, it will be counted as two days prior to departure.
- If a tour is scheduled to depart within 10 days, no refund will be issued.
- All cancellations must be made directly through Kaydee Tours and Travel and not through third-party service providers.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within 14 days.
- Refunds will only be made to the individual who made the initial payment.
- In case of a refund, any associated transaction fees, with a minimum of 3.5%, will be deducted from the total refund amount.
- You may opt to receive the refund as a credit towards future bookings without incurring transaction fees.
Credit Note
- Credit notes are valid for one year from the date of issue.
- Credit notes are transferrable.
- If the substitute tour chosen is more expensive than the original, the traveler will be responsible for the price difference.
- The validity of the credit note can be extended if new travel dates are communicated before the one-year expiration period.
How to Cancel a Reservation
We process cancellations and refund requests within one to seven business days. Verbal or over-the-phone cancellations will not be accepted. For cancellation requests, please email info@kaydeetoursandtravel.com with your reservation number to ensure it is processed.
Refunds
If a refund is approved under our Refund Policy, the following timeline will apply:
| Payment Method | Refund Method | Refund Time (Once Processed) |
|---|---|---|
| Bank Transfer | Bank Transfer | 7-14 business days |
| Credit/Debit Card | Credit/Debit Card | 7-14 business days |
| Mobile Money | Mobile Money | 72 hours |
| Cash | Cash/Mobile Money | 72 hours |
Late or Missing Refunds
If you haven’t received your refund yet, first check your bank account. Then, contact your credit card provider, as processing times can vary. If you’ve done both and still have not received your refund, contact us at info@kaydeetoursandtravel.com for assistance.